Privacy Policy

About This Policy

UtiliQ is a utility intelligence platform operated by UTILIQ, LLC ("UTILIQ," "we," or "us"). As used in this policy, "the Service" refers to the UtiliQ platform available at utiliq.ai and all related features, tools, and communications provided by UTILIQ, LLC. By using the Service, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect information in connection with your registration for and use of the Service. This includes information you choose to provide when creating an account or engaging with features of the Service, information generated through the manner and frequency of your interactions with the Service, and technical information automatically collected by our systems to maintain the security and performance of the platform. The scope of information we hold about you reflects how you use the Service. This includes your name, email address, and phone number; the addresses of properties you track and their approximate location; the details we read from utility bills you upload, forward, or receive in a connected inbox, including the provider, amounts, usage, service period, and account number, together with a stored copy of the bill document itself; and, if you connect an email account, the access credentials that let us read bills as they arrive. Payment card details are handled by our payment processor and are never stored on our systems.

Google API Services: Gmail Access

UtiliQ offers an optional feature that allows you to connect your Google account so that the Service can identify utility bill notification emails in your Gmail inbox. This connection uses read-only access to your Gmail messages. We do not send emails, delete emails, move emails, or modify your Gmail account in any way.

When you connect your Gmail account, UtiliQ identifies utility bill emails in your inbox and reads them to populate your dashboard. We store two things from each bill we recognise: the billing details we read from it — provider, amount, usage, service period, service address, and account number — and a copy of the bill document itself, which is the original PDF or image attached to the email, or the message where a bill has no attachment.

We keep the bill document so that every figure on your dashboard can be checked against the statement it came from. It is stored privately, is readable only by your account, and is not shared with other users, advertisers, or any third party.

No UtiliQ staff member reads your mail. There is no facility for us to sign in as you or to open your messages, bills, or documents. When you contact us for support we work from what our system records about your account — how many messages were read, how many became bills, and any error our software logged — together with anything you choose to send us yourself.

UtiliQ does not use Gmail data for advertising purposes, and does not use it to train generalised artificial intelligence or machine learning models. We do not sell Gmail data, and we do not transfer it to third parties except to the service providers listed below who process it on our behalf in order to run UtiliQ. UtiliQ's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

You can disconnect your inbox at any time from your account settings, and you can revoke UtiliQ's access directly from your Google Account permissions page. Disconnecting stops us reading any further mail immediately. To have the bills and documents already read from your inbox deleted as well, deactivate your account or email us — see Data Retention below.

How We Use Information

We use collected information to operate and improve the Service, communicate with you about your account, and support our business operations. We work with third-party service providers to deliver and maintain the Service. These providers may process data on our behalf in accordance with their own privacy policies.

SMS Alerts

UtiliQ offers an optional SMS alert feature. By checking the consent box in your account settings, you agree to receive automated text messages from UtiliQ about unusual activity detected on your utility bills. Message and data rates may apply. Message frequency varies based on your bill activity.

To opt out at any time, reply STOP to any message we send. You may also turn off SMS alerts from within your UtiliQ dashboard under Notification Settings. For assistance, contact us at support@utiliq.ai. No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Your mobile number is shared only with the messaging provider that delivers these alerts on our behalf, and only in order to deliver them.

Data Rights

By using the Service, you grant UTILIQ, LLC a perpetual, irrevocable, worldwide, royalty-free right to use, store, process, and retain data generated through your use of the Service to operate, improve, and develop the Service. This right is transferable in connection with any merger, acquisition, reorganization, or sale of assets, and survives account deactivation. When shared with third parties, partners, or successors, such data will be in a form that does not include your name or email address.

Age Restriction

The Service is intended for users 18 years of age or older and is not directed to minors. We do not knowingly collect information from anyone under the age of 18. If we become aware that a minor has used the Service, we will promptly remove their account and associated information from our systems.

Account Deactivation

You may deactivate your account at any time from within your account settings. Consistent with our data integrity obligations, certain de-identified records derived from your use of the Service may be retained. You are solely responsible for discontinuing any email forwarding rules you have established in connection with the Service.

Data Retention

We keep your bills and the documents they came from for as long as your account is open. Utility costs are only meaningful against their own history — a bill is high or low compared with last winter, and a deposit can sit with a provider for years — so we do not delete them on a timer.

When you deactivate your account we delete the bill documents we hold for you, your properties, your alerts and notes, the connection to your inbox and the credentials that allowed us to read it. A bill document cannot be de-identified, because your name and service address are printed on it, so it is deleted rather than kept.

The figures read from those bills remain: the amount, the usage, the billing dates, the ZIP code, the state, and the type and size of property. We strip the street address, the utility account number, any company name, the link to the message it arrived in and the link to the document itself, and we unlink the record from your account. What is left is not personal information and we do not attempt to re-identify it or to link it back to you. We use it to build the area cost comparisons other people see in the Service, to improve how UtiliQ reads and checks bills, and to produce aggregate reports and datasets about what utilities cost, which we may publish or license. None of these identify you, and other people's comparisons depend on this information staying where it is.

If you would like your data removed without deactivating, write to us and we will do it.

Where Your Data Is Stored

UtiliQ is operated from the United States and uses a small number of service providers to run it. They process data on our behalf, under contract, and only to provide UtiliQ:

Supabase — database and document storage, where your bills and their documents are held. Vercel — hosting for the website and application. Railway — the background service that reads bills. Twilio — sends alert text messages, and receives only a phone number and the alert itself. Stripe — processes payments; card details go to Stripe and are never stored on our systems. Resend — sends our emails, such as sign-in codes and alerts, and receives only your email address and the message. Cloudflare — holds an encrypted nightly copy of the database and routes the domain's traffic and mail. Upstash — a short-lived store that counts requests to protect against abuse; it holds connection addresses, never bill data.

None of these providers is permitted to use your data for their own purposes. We do not sell your data, and we do not share it with advertisers.

Security

We implement technical and organizational security measures designed to protect your information against unauthorized access, disclosure, or loss. Specifically: the credentials that let us read your inbox are encrypted before they are stored, and are never shown in the application or sent anywhere else; all traffic between you and UtiliQ is encrypted in transit; bill documents are held in private storage that is not publicly reachable, and are served only to your own account through links that expire after a few minutes; and access to the systems that hold user data is limited to the accounts that need it to operate the Service.

In the event of a security incident affecting your personal information, we will make reasonable efforts to notify affected users at the email address registered to their UtiliQ account without unreasonable delay.

Privacy Rights

Regardless of where you are located, you may choose to remove your personal identifiers at any time by deactivating your account, which can be done from within your account settings. Personal identifiers will be removed in a reasonable timeframe following account deactivation. We will not discriminate against you for exercising your privacy rights. California residents may have additional rights under the California Consumer Privacy Act ("CCPA").

Changes to This Policy

We may update this policy from time to time. Continued use of the Service following any changes constitutes acceptance of the revised policy. Questions regarding this policy may be directed to support@utiliq.ai.